It will come as no surprise that I have such a strong belief in the power of a well-designed assessment. I have seen assessments open up transformational insights for people countless times. That said, 360 feedback reaches into another assessment universe as clients struggle with the insights offered by observers. As coaches and feedback providers, our skills can be put to the test when we are dealing with the complexities of both the feedback and our client’s reaction to the feedback. Coaching using 360 feedback tests our ability to stay centered and manage our own biases and opinions; it also requires us to navigate through some of the more challenging messages within the feedback while having compassion for both the client and the feedback providers.
When navigating these challenges, there’s no replacement for experience, but the next best thing can be learning from the experiences of others. In a recent article in Forbes magazine, 15 coaches (including some of MRG’s own network members) offered wise, courageous and compassionate recommendations for helping coaches guide their clients through their 360 feedback.
Tricia Naddaff is the President at Management Research Group, and works extensively with MRG’s worldwide network of clients providing support, education, consulting and coaching to assist in their development and selection work with individuals and organizations around the world. Tricia has been consulting with individuals, teams and organizations for over 25 years.