The controller role is as complex as it gets. Controllers need to consolidate data from multiple sources to essentially predict the future. They then use those forecasts to make decisions that can have long term consequences for the organization. They do this within the constraints of regulations and laws, among other factors. Given the complexity of this role, MRG recently conducted a study to determine which leadership behaviors are most important for controller effectiveness.
The results of this study indicated that controller effectiveness was inversely related to deference to authority. This suggests an advantage to being more selective about when to defer to organizational norms and authority figures. While this role requires adherence to specific norms and regulations, it is also important for controllers to be willing to challenge some norms and push back when it matters.
Also, let us know what questions are coming up in your work and let’s start a new research conversation.
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